Donors Raw Hair Cambodian Wavy 5x5 HD Lace Closure

Q: Is donors hair 100% human hair, no mix fiber?
A: Yes. donors only sell real human hair

Q: Can I color donors hair? bleach? iron? Straighten?
A: Yes, you can treat it as your own hair

Q: How's tangling and shedding?
A: donors hair has no tangle or shedding problem, can last over 2 years with proper care

Q: Have donors hair been previousely dyed? Is there silicon on it? Any chemical?
A: No. donors only sell pure unprocessed hair

Q: Is donors hair Single donor, cuticles aligned?
A: Yes. donors only select healthy young donor who has thick and clean hair. No plit ends. No floor hair. No eggs.

Q: Can donors hair take heat and can it revert back to natural state?
A: Yes, no worries

Q: Is donors hair Double wefted for bundles?
A: Yes, and donors hair is full from top to ends

Q: Can donors hair be bleached to #613 and remain soft/silky?
A: Yes we can do that in donors hair factory. However bleaching is highly depends on skills and color products. Usually we recommend just order donors #613 hair instead.
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Q: What kinds of payment method do iqueenla take besides Paypal?
A: donors accept Western Union, Money Gram, Bank wire, Ria, Remitly, Worldremit, Business to business bank wire as well.

Q: When will you ship my order?
A: Usually donors can ship within 24 hours after you've finished payment. No later than 48 hours. (Weekends/Holidays might take longer)

Q: How Long is Delivery?
A: Usually Fedex/DHL takes 3-6 business days to get to you

Q: Where can I find the tracking number?
A: donors will send tracking number to your Email and Paypal as soon as we've shipped

Q: What's your refund policy?
A: We accpet 7 days return&refund. Hair need to be exact the same as we sent you.
For more details, you can click here

Q: Why Did My Payment Fail?
A: Maybe incorrect cvv security code,exceeding cc limits or exceeding cc limits. Paypal doesn't accept Cash card.

Q: If I cancel my order, how Long will I receive refund?
A: If you paid via Paypal balance, you will receive in minutes. If you paid via Cards, it takes 3-5 business days, depending on your bank. 
If you paid via E-check, please contact your bank to cancel the payment.

How To Wash Your Wig?
 

1. Gently remove any tangles with your fingers,fill a basin or a container with cool water and mix in a bit of shampoo and conditioner.
2. Rinse shampoo thoroughly and add hair conditioner.Leave wig in conditioner for 10-15minutes then clean it.
3. Put the wig on a wig standing and let it air dry.Don’t do any style when wet and make itunder the blazing sun for long time.

Wig Care Tips Shipping
 

1. Take care of the wig like your own natural hair.
2. When combing the wig, better from the ends firstly, then the middle, finally from top to ends. For stubborn tangles, detangle it with your hands firstly before combing.
3. When washing the wig, don’t wring or rub the hair. Especially, don’t use hot water, use warm water or cool water.
4. That’s ok to only do conditioner usually, and do shampoo if a lot of dust or chemical products has been piled onto the hair over several installs.
5. After washing, be sure to moisturize the hair when it’s wet. Then put the wig on a wig stand and leave it to air dry, any type of heat is damaging to the hair.
6. Don’t be wearing the wigs straight for a very long time, like over two months. Switch it up normally and give your wig a break.
7. When taking off the wig, storage it into a silky bag to keep dust from going on the hair and keep it in place.
8. Dryness just leads to breakage, be sure to keep the hair moisturized and ready to go when you need them.

Q: How long does shipping usually take? And can I use a PO.Box as shipping address?

A: Orders ship within 24 hours.  which takes 5-7 bus days ( 5-7 Bdays in USA, others is 5-12 days ). The Express Shipping includes UPS, DHL and Fedex. And you can receive a notification after shipped out.

NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
 

Q:Payment

A:We accept payment methods:PayPal, Credit Card,Debit Card,MasterCard. 



Q: Can I straighten / style the hair with flatiron/curler?

A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: Do I have to have a PayPal account to order? Can I use my credit card?

A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: May@donorshair.com

Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?

A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head, you can leave a note in your order for that or contact contact with us: May@donorshair.com

Q: How long can I know each length? How can I know which length I need?

A: Hi,dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length ):



 

Q: What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.

1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.

2, You could use gel or spray styling products to keep the hair style.

3, Olive oil will be a good choice to keep the hair healthy.

Q: Why are my hair extensions getting tangled?

A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions.

Q: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.

Q: How many bundles will I need to do my head?

A: Depending on how full you want your hair to look, anything over 16" we would recommend purchasing 3 bundles. Anything under 16" 2-3 bundles will work out fine for a nice full look. If you plan to buy bundles with a frontal/closure, normally 2bundles is okay, 3bundles is fuller.